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In line with COVID-19 government guidelines: Treatment times are now restricted to a maximum of 1 hour time slots per visit.
Premium and Ultimate treatment packages are unavailable at present.
Please arrive a few minutes before your appointment, in order to ensure you receive your full treatment time.
If you are late for your appointment, your treatment must still finish at the allotted time. This is to prevent inconvenience to other clients that follow your appointment slot, and to allow for the smooth running of the appointment schedule at Zensations.
Please give at least 12 hours cancellation notice.
At Zensations we acknowledge that unforeseen circumstances or sickness may arise, which might cause you to cancel your appointment. This is no problem and we will gladly cancel or reschedule your appointment for a more convenient time. All we ask is that you let us know of your cancellation at least 12 hours before your appointment time.
♦ You can cancel your appointment free of charge any time up until 12 hours before your appointment time.
♦ To cancel: please email your cancellation request to firstname.lastname@example.org or text 07482 204380.
♦ To reschedule your appointment for a more convenient time: click Book Online Now
♦ Within 12 hours: cancellations will be charged at 50% of the scheduled treatment price.
♦ If you do not cancel your appointment and do not attend your appointment, unfortunately you will be charged the full price of the missed treatment. This is to compensate for your therapist’s time and preparations. Thank you for your understanding.
COVID- 19 Cancellation policy:
If a treatment is cancelled or deferred at short notice because you have COVID-19 or symptoms of COVID-19, any standard cancellation fees will be waivered. You will be asked to kindly confirm beforehand, in writing (via text message – 07482 204380) that your appointment has been cancelled or deferred because you have COVID-19 or symptoms of COVID-19.